Refund policy

Refund & Return Policy

Last Updated: 26-11-2025

At LightXBeam, we strive to deliver high-quality products. Please read our refund and return policy carefully before making a purchase.

1. Unboxing Video – Mandatory Requirement

📌 An unboxing video is compulsory for any refund, return, damage, or missing item claim.

The video must:

  • Start before opening the sealed package

  • Clearly show the shipping label

  • Show the package being opened

  • Clearly display the product condition

❗ Claims without a proper unboxing video will not be accepted under any circumstances.

This policy protects both customers and LightXBeam from fraudulent claims.

2. Return Eligibility

You may request a return if:

  • The product is damaged during delivery

  • You received the wrong item

  • The product is defective upon arrival

Conditions:

  • Request must be raised within 48 hours of delivery

  • Product must be unused and in original packaging

  • All accessories, cables, manuals must be included

3. Non-Returnable Situations

We do NOT accept returns in the following cases:

  • No unboxing video provided

  • Physical damage after use

  • Damage caused by improper voltage or misuse

  • Minor color/brightness variation (due to screen differences)

  • Change of mind after delivery

4. Refund Process

Once we receive and inspect the returned product:

  • If approved, refund will be processed within 5–7 business days

  • Refund will be credited to the original payment method

  • COD refunds will be processed via bank transfer (customer must provide bank details)

Shipping charges (if any) are non-refundable.

5. Replacement Policy

In case of:

  • Manufacturing defect

  • Wrong product delivered

We may offer a replacement instead of refund, depending on product availability.

6. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order

  • Once shipped, orders cannot be cancelled

7. How to Request a Return

Email us at:

📧 

projectorstorehome@gmail.com

Include:

  • Order number

  • Unboxing video

  • Clear images of the issue

  • Brief explanation

Our team will respond within 24–48 hours.